Managing Observation Feedback Effectively

This E-learning course comprises 5 elearning modules. It is designed to help you develop the knowledge and skills required to manage post learning session observation discussions so that they achieve a constructive outcome.

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Course Learning Outcomes

On completion of the course participants should be able to describe and clearly explain:

• what observation feedback is designed to achieve and key aspects of the psychology of feedback
• the various communication skills involved in a feedback dialogue and their importance
• how to plan a feedback session
• what Direct Feedback, Dialogue Feedback, and Self Assessments discussion management techniques involve, and when their use is appropriate and when it is not
• the different methods (Layering, Sandwich, Thematic) that can be used to organise which specific judgements are discussed and when in a discussion.

More information about the content of each module can be seen by clicking on the Module Overview buttons.

Module 1 Purpose & Psychology Overview

This module will take you approximately 3 hours to complete.

This module looks at:

• what observation feedback is designed to achieve
• four key aspects of the psychology of feedback.

There is one assessment linked to this module./p>

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Module 2 Essential Feedback Skills Overview

This module will take you approximately 4 hours to complete.

This module looks at:

• what are appropriate feedback locations
• what an appropriate feedback discussion structure looks like
• a range of communication skills essential to effective feedback practice
• the importance of clear judgements and sufficiency of evidence in feedback
• how language supports or inhibits good feedback
• what part ground rules and etiquette can play in the process and the importance of vocal projection.

There is one assessment linked to this module.

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Module 3 Managing Tutors & Judgements Overview

This module will take you approximately 3 hours to complete.

This module will help you to plan a feedback session. It will look specifically at:

• determining the order judgements will be covered in
• methods and approaches to use
• how much evidence to use
• when and if to make improvement suggestions
• possible tutor reactions during feedback
• appropriate use of vocal emphasis
• when and where the feedback should take place.

There is one assessment linked to this module.

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Module 4 Direct & Dialogue Methods Overview

This module will take you approximately 2 hours to complete.

This module will look at what is required in order to deliver effective feedback using two specific techniques. The techniques are called:

• Direct Feedback approach
• and
• Dialogue Feedback approach.

There is one assessment linked to this module.

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Module 5 Self Assessment & Judgement Presentation Techniques Overview

This module will take you approximately 2.5 hours to complete.

This module will look at:

• what is required in order to deliver effective feedback using the Self Assessment technique
• how to use ‘Sandwich’, ‘Thematic’ and ‘Layering’ as ways of organising the key things that have to be discussed during a feedback session.

There is one assessment linked to this module.

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